Terms & Conditions

1. Terms and Conditions

Wadhawan International Pty Ltd is the owner and operator of www.studiogravity.com.au (which includes all domains and subdomains connected to studiogravity.com.au. These conditions apply to all users of the Website, regardless of how you access the Website and will cover all technologies, devices, and products Studio Gravity is available on the Website. You should carefully read these terms before using the website and before placing an order or register with Studio Gravity. By accessing the website, navigate and/or use it, you agree to be fully bound to these terms, whether or whether not you open an account through the Website, register on the Website or log in with your account. If you are not willing to accept these terms, do not use the Website, do not access it, nor place any order through it. We reserve the right to change our privacy policy, thus, each time you use this Website you will be under the current regulation of the Privacy Policy; always you should review this to ensure you agree to it.

2. Data of the proprietor of the Website

www.studiogravity.com.au
Wadhawan International Pty Ltd
4607, 11 Bale Circuit
SouthBank 3006
Australia

If you would like to send any documentation by post mail, please send it to our Melbourne office:

Wadhawan International Pty Ltd
4607, 11 Bale Circuit
SouthBank 3006
Australia

3. Contact

For any concerns or incidents related to the use of the Website, you may contact Studio Gravity:

• Via web (contact form)

We do not offer a call service.

4. Services provided

Studio Gravity offers custom clothing for men. On the Website, you will find detailed product descriptions and 3D visualizations of the products that can be acquired. While we try to accurately display the colours of our products on the Website, the actual colours you see depend on your monitor and settings of your screen, and we thus cannot guarantee that the colours displayed by your monitor will be the same colour of the product at the time of delivery and/or receiving:

• The variations in manufacturing processes, the settings of your monitor and your computer hardware can affect fabrics and product designs, which means that the delivered products may be slightly different in appearance to those shown and described on the Website.
• All products / fabrics of Studio Gravity are subject to availability, which means that we cannot always deliver the order. We will inform you as soon as possible, if the product you have requested is not available and, if you agree so, we may offer an alternative product of equivalent or higher quality, or of equal value.
• Please keep in mind that your order will only be processed if you have placed the order correctly and we received authorization from your payment card.

5. Prices

Taxes are not included. All fees charged by Studio Gravity are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies, or charges for the use of the Transaction Services in addition to our service fees.
If the package is held in customs and duties are charged, even if we are not obliged to do so, we will reimburse the import duties (up to 25% of the order’s value). To request the refund for the customs taxes, the invoice should be sent within 30 days after delivery.

6. Splitit

Splitit is a global payment method available in select countries that provides a simple, quick, and seamless buying experience. With Splitit, you can spread out your payments (6 separate payments). If paying with Splitit is available in your location, you will see it as an option at checkout.
To get further information, including detailed terms and conditions for the available options, please refer to following page on Splitit Website.

7. Shipping

Delivery time is 14-28 days from the date of payment. The provided delivery date is an estimated date and not an ensured one. Due to external factors, the delivery date could be different from the confirmed date. Studio Gravity guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in the shipping information, legal procedures, public holidays, etc.). Shipping is free on orders above $250 USD. For orders below this value shipping costs will be at a flat rate of $50 USD (regardless of the number of products).

8. After-sales policy: Alterations, remakes, and refunds

Studio Gravity offers a Perfect Fit Guarantee for all its products. This guarantee includes:

• If your garment needs some slight adjustments, alterations take your garments to any local tailor, and we will refund the cost of the alterations*
• If your garment does not fit perfectly and requires significant adjustments or in those cases where the garment cannot be adjusted, we will remake the similar garment.

To request a refund for the alterations, the following steps need to be followed:

• Take your garments to the closest local tailor (or alterations shop)
• Log into your Studio Gravity account, go to “open inquiry”, and attach the Invoice.
• Studio Gravity will refund you the costs* within 3 business days.

The following conditions apply for the refund for adjustments:

• You must complain about your order within 30 days after delivery.
• Costs will only be reimbursed if you provide a real invoice within 30 days after delivery.
• The refunds for adjustments are limited to 25% of the product price.
• The refund for the adjustments will be as store credit if the invoice has been sent between 30 and 90 days after delivery.
• The refund for the adjustments will be as store credit if the order is a free remake.

The following conditions apply for the remakes:

• The new product will be the same as the original one.
• The original garments should be returned to our quality control centre. Customers are responsible for return shipping charges.
• Style and fabric changes have an additional cost of 25% + difference in the fabric price.
• Fabric changes are for free if the fabric is out of stock.
• Studio Gravity reserves the right to deny remakes in circumstances where our professionals consider that tailoring arrangement is the most suitable option, the products are not in perfect condition and the customer does not cooperate with the information requested for the new remake.

Since every product is 100% individually custom-tailored and handcrafted just for you, we do not offer refunds. This is standard practice for custom-tailored products as there is no resale value.
Anyway, we will be glad to offer you a free remake whether garments cannot be adjusted locally according to our policy.

9. Cancellation

Studio Gravity only allows cancellation of an order if it has been made within 24 hours. After this time span, we cannot cancel the order as its production has begun and costs incurred (fabrics, tailor time, etc.)

10. Modifications and accuracy of the content

Studio Gravity reserves the right to make unannounced changes in its website when considered as appropriate, change, delete or add content and services provided through the same, as well as the way in which they are presented or located on the Website for its improvement and renewal.

11. Exclusion Rights

Studio Gravity reserves the right to refuse or withdraw access to the Website and/or services offered without notice on its own or a third party, to users, who violate these Terms and Conditions.

12. Intellectual and Industrial proprieties

The Website and its contents, including its services, programs, data, designs, texts, graphics, logos, icons, buttons, as well as the software, commercial names, brands, creative works, illustrations, photographs or industrial drawings and any other features capable being used for industrial and commercial purposes (i) are property of and held in the ownership of Studio Gravity and are protected by national and international legislation concerning the intellectual and industrial property. Under no circumstances shall it be considered that Studio Gravity grants any kind of license, or engages in any form of relinquishment, transfer or total or partial assignment of the above rights, or that any right is conferred, especially in relation to the alteration, transformation, exploitation, reproduction, distribution, or public communication of the contents referred to above without the prior, express, and written authorization of Studio Gravity or corresponding owners. The User can only use the Website and its contents for personal and private use. Any other use is prohibited and will require the User to obtain the prior written permission of Studio Gravity. Studio Gravity puts its reasonable Studio Gravity to ensure that this Website is free of viruses and other malicious or harmful content. You can use, download, and print Website content solely for your own personal use or for non-commercial personal use. Except for your own personal use or internal business purposes, you cannot do any of the following without first obtaining the written permission of Studio Gravity:

• copy, reproduce, use, or negotiate in any other form content on the Website.
• modify, distribute, or republish any content on the Website, for any purpose.
• reproduce the Website, perform framing, to this Website to any other website or from any other website.
• use the content of the Website for any commercial exploitation.

13. Obligations of Users

As a general comment, Users must always operate in conformity with the law, with the norms of polite behaviour and the requirements of good faith, employing all due diligence and abstaining from using the Website in any way that may impede, damage, or adversely affect the normal operation of the Website, or the goods or rights of Studio Gravity, of its suppliers, of other Users or in general of any third party. Specifically, and without this implying any limitation of any kind of provisions of the previous section, Users shall, during their use of the Website, accept the following obligations:

• To provide truthful information in terms of the data requested in the registration form or the order form, and to keep the said data updated.
• Not to introduce, store or propagate on or from the Website any information or material that is defamatory, insulting, obscene, threatening or xenophobic, or is of a type likely to incite to violence or to discrimination for reasons of race, sex, ideology or religion, or that in any way offends against morality, public order, fundamental rights or public liberties, or against the honour, privacy or image of third parties, or in general against regulations currently in force.
• Not to introduce, store or propagate through the Website any program, data, virus, or code, or any other electronic or physical equipment that is likely to cause damage to the Website, to any of its services, or to any of the equipment, systems, or networks of Studio Gravity, of any other User, of Studio Gravity suppliers, or in general of any third party.
• Not engage in advertising activities or any form of commercial exploitation of the Website, and not to use the contents and information contained on the Website to transmit advertising, or to send messages with any other commercial purpose in mind, or to collect or store the personal data of third parties.
• No to use false identities, or to supplant the identity of others when using the Website or any of its services, including the use if required of passwords or access codes belonging to third parties, or in any other way.
• Not to destroy, alter, use for the User’s own purposes, render unusable or damage the data, information, programs or electronic documents belonging to Studio Gravity, to our suppliers or to third parties.
• Not to introduce, store or propagate through the Website any content that infringes upon third parties’ intellectual or industrial property rights or commercial secrets, or in general any content for which they cannot, in conformity with the Law, demonstrate their right to place it at the disposal of third parties.

14. Protection of personal data

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness. Your personal data will be stored and processed by Studio Gravity in the manner stated in our privacy policy.

15. Links to other websites

The website of Studio Gravity contains links to other websites that you can visit. We have no control over the content of these websites, nor do we prove them. If you access a website, whose link has been provided on this website, you accept that Studio Gravity is not responsible for the content of the website, including any advertising or products offered on the website. Studio Gravity can also not be held liable for a criminal offense, damage or loss that occurred through visiting any of these websites.

16. Social Networking

These conditions also apply to any posting, on one of them, with Studio Gravity affiliated websites, such as Facebook, Instagram, Twitter, YouTube, or other social networks. All comments, images, videos, and other material on third-party social networks do not necessarily reflect the opinion or ideas of Studio Gravity or its employees. Therefore, Studio Gravity is not responsible for such content. In any case, the entire material posted on third-party social networks must comply with these conditions and, if applicable, also with those of these social networks.

17. Cookies

Our website stores information and the IP addresses of computers and uses Cookies. Cookies are small text files that contain the information, and which are stored on the hard drive of the computer when the user visits this website. Cookies help us to improve the website and make navigation easier and personalized for you. Specifically, they allow us to:

• To estimate usage numbers and patterns
• To store information about your preferences and adjust the website accordingly.
• To simplify your search
• To recognize you when you return to our website.

The user can prevent the use of cookies by setting the browser to not accept Cookies. However, if you do not accept cookies, you will not have access to features of our website and, it may lead to errors in some service functions.

18. Applicable Law and Venue

You agree that all disputes, claims, or other matters arising from or relating to your use of the Website and/or purchase of the Products will be governed by the laws of Victoria, Australia. You agree that all claims arising from or relating to the Website, or the Products will be heard and resolved in a court of competent jurisdiction located in Victoria, Australia. All references to a time in the Terms is that time in Melbourne, Australia.